MetroMesh

Last updated: January 15, 2025

Information We Collect

MetroMesh Malaysia collects information you provide directly to us, such as when you create an account, subscribe to our newsletter, contact us for support, or use our premium services. This includes your name, email address, phone number, and any other information you choose to provide.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, including delivering city news updates, neighborhood guides, and community insights. We may also use your information to communicate with you about our services, respond to your inquiries, and send you relevant updates about Malaysia's urban landscape.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with trusted service providers who assist us in operating our website and conducting our business, provided they agree to keep this information confidential.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user preferences. You can control cookie settings through your browser preferences or our cookie consent banner.

Third-Party Services

Our website may contain links to third-party websites or services that are not owned or controlled by MetroMesh Malaysia. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Your Rights and Choices

You have the right to access, update, or delete your personal information. You may also opt out of certain communications from us. To exercise these rights, please contact us using the information provided at the end of this policy.

International Data Transfers

Your information may be transferred to and processed in countries other than Malaysia. We ensure that such transfers comply with applicable data protection laws and that your information receives adequate protection.

Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Marketing Communications

With your consent, we may send you promotional emails about our services, city updates, and relevant community information. You can unsubscribe from these communications at any time by following the instructions in the emails or contacting us directly.

Analytics and Performance

We use analytics tools to understand how users interact with our website and services. This helps us improve our content and user experience. These tools may collect information about your device, browser, and usage patterns.

Legal Compliance

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court or government agency, or to protect our rights, property, or safety, or that of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.

Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Information

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at:

Email: privacy@metromesh.my
Phone: +60 13 859 4726
Address: 45, Jalan Setiakasih 5, Bukit Damansara, 50490 Kuala Lumpur, Malaysia